AI + Database + Support Inbox
Answer Telegram customers with AI and escalate into a real support inbox.
The bot uses AI Text Generation for conversation, a relational database for approved answers, and Support Inbox tickets when a human needs to step in.
Live
AI replies
GenMB AI Text Generation answers customer questions
25
Knowledge DB
paged relational records loaded per view
Inbox
Escalations
tickets, replies, notes, SLA and CSAT reports
AI conversation rules
The simulator now calls GenMB AI Text Generation with conversation history, then escalates when confidence is low.
hours · open · closing
We are open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 3:00 PM. We are closed on Sundays.
price · pricing · cost
Our starter support package begins at $149 per month and includes FAQ automation, Telegram setup guidance, and basic escalation routing.
refund · return · cancel
Refund requests are reviewed within 2 business days. If service has not started, cancellations are usually processed without a fee.
location · address · where
Our customer team operates from Austin, Texas and supports clients remotely across the United States.
human · agent · person
I can prepare a handoff to a human support specialist now.
Telegram simulator
Try: “What are your hours?” or “Do you repair espresso machines?”
Hi! I am your Telegram support bot. Ask about hours, pricing, refunds, location, or request a human.